Frequently Asked Questions
General
How old do I have to be to place a bet?
No one under the age of 18 years will be allowed to place a bet.
What are your hours of operation?
Our online sportsbook is open for operation 24 hours a day, 7 days a week. Our call center
is open from 7am pacific until the last halftime of the last west coast game.
What about Privacy and Security?
Our Players privacy and security is of the utmost importance. We make sure to protect all
personal information.
Technical
Do I need to download any software to play on the online sportsbook ?
NO! All the online sportsbook is written in the ASP programming language. Therefore you are
not required to download or install anything on your computer. All you need to do is access our
web site using your favorite internet browser.
Will your online sportsbook work on my computer?
We will work on any computer which can surf the World Wide Web using a browser like
Internet Explorer preferably. We had received some information that some troubles may occur when
people are using Macintosh computers or Nestcape Navigator browser, specially with straight
bets. We are working on resolve that problem. Thank you for your patience.
Can I get technical help?
One of our priorities is to make sure that our members are well looked after. If you are
having any technical problems or if you have any questions or concerns please give the
office a call.
Bookmaking
What is the minimum bet by Internet and telephone?
You can bet a minimum stake of $10 via Internet, or bet $25 (or equivalent) minimum by
phone.
What sports can I bet on?
You can bet on any sport that we offer. This includes professional and college football and
basketball, professional baseball, professional hockey, and horse racing. Every now and then
we will offer proposition bets on events like professional golf tournaments and the Indy 500
and the like, but not on a regular basis for other events in those sports.
What kind of plays/bets do you have?
We take action on parlays, round robins, teasers, super teasers, if bets, straights, totals,
buy points, props and future bets.
What if there is a discrepancy with a wager?
Our operations are fully computerized and every transaction is digitally recorded. In the event of a discrepancy with a wager, you will be able to listen to the digital playback of your conversation/transaction. The Operations Manager will then decide if an adjustment to your betting account is necessary. These decisions are FINAL
Who do I contact about my concerns?
If you have any questions or concerns about the sportsbook, please feel free to call our customer support. We will gladly help you out with any issues you may have.
How long does it take to reconcile a game once it is over? When will the money be in the customer’s account?
Games will be reconciled at the end of the event; your account will be updated 20 to 30 min after the game has ended.
Taxes
Are my winnings reported to any government agency?
Absolutely not.
Do I have to pay taxes on my winnings?
Paying taxes on your winnings all depends upon the jurisdiction in which you reside. We will not provide details of players net proceeds or losses. This is up to the individual to declare to their government.
Do you recommend that I report my winnings or losses to my country's Tax Authorities?
We can not give you any tax advice. We have players from several countries, so we do recommend that you seek the advice of a qualified advisor in your home nation.
